Contact Us
A little guidance for your daily ritual.
Need help with a coffee tool, ceramic serving piece, countertop accessory, or an existing purchase? Contact our team for assistance with product questions, orders, shipping, tracking, returns, refunds, payment, and other purchase-related matters.
Send your question and any relevant order details directly to our customer support team.
Contact us regarding products, purchases, and general customer service inquiries.
We aim to respond within this timeframe. Inquiries requiring investigation may take longer.
The right details, from the start.
A few useful details help us understand your question and review your request more efficiently.
Questions About a Product
Ask us about coffee accessories, ceramic tableware, storage pieces, and serving essentials. We can help clarify the information shown in a product listing.
- The product name or a link to the item.
- The color or finish you are considering.
- Your question about size, capacity, materials, or care.
- Relevant equipment details for compatibility questions.
Please check the individual listing for included components and intended use, as these vary by product.
Questions About an Order
For questions about an existing purchase, please provide the information below so we can locate your order and review the matter.
- Your order number.
- The email address used during checkout.
- A short description of the assistance you need.
- Your tracking number, if the question concerns delivery.
Please do not send passwords, full payment card numbers, or card security codes in your message.
Let us review
the issue with you.
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.
This includes concerns such as a damaged ceramic piece, a missing included accessory, or receiving a different item or finish from the one ordered.
Identify Your Purchase
Include your order number and the email address used at checkout.
Describe What Happened
Tell us which item is affected and explain the damage, missing component, defect, or difference you noticed.
Share Relevant Images
Include clear photographs or videos where appropriate, showing the item, the issue, and relevant packaging.
Please contact us first.
Contact customer support before shipping merchandise back. Once your return request has been approved, we will provide the appropriate return warehouse address and instructions.
Do not automatically send returns to our registered business address.
Ask About a Return ↗Response & review time.
We aim to answer customer inquiries within 1–2 business days.
Matters requiring investigation with a carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.
If you have further information about an existing request, please reply to the same email conversation so the details remain together.
Business & Contact Information
Official company, registration, website, and customer service information for LORQEVFT™.
LORQEVFT™ is owned and operated by Wuhan Yantongzhi Technology Co., Ltd.