Return &
Refund Policy
Clear steps for returning eligible coffee tools and accessories, resolving order problems, and receiving an approved refund for purchases from lorqevft.com.
Last updated:After confirmed delivery, subject to product eligibility and the return conditions below.
After an approved return is received, inspected, and approved for a refund. Bank posting may take longer.
Obtain approval, the designated return address, and return instructions before sending an item back.
From request to resolution.
Contact our team
Email your order number, the item, and the reason for your request. Include relevant photographs where appropriate.
Receive instructions
After review and approval, we will provide the appropriate return destination and instructions.
Send the approved return
Follow the instructions provided and include the required product components and order details.
Review & refund
Once the return is received, inspected, and approved, the eligible refund is initiated to the original payment method.
01Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the return conditions described in this policy.
02Starting a Return Request
Before sending an item back, contact us at service@lorqevft.com.
Please provide:
- Your order number.
- The coffee tool, accessory, or other product you want to return.
- The reason for the return.
- Photographs or videos where relevant to a product or fulfillment issue.
03Return Eligibility
Except where an item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible standard return should generally be:
- Unused and in its original condition.
- Unaltered and not intentionally damaged.
- Returned with original parts, accessories, manuals, and included materials.
- Returned with original packaging where reasonably possible.
- Accompanied by proof of purchase or the applicable order number.
04Where to Send an Approved Return
After your request has been reviewed and approved, customer support will provide the appropriate return warehouse address together with return instructions.
Please do not send merchandise to our business registration address unless customer support specifically instructs you to do so for your approved return.
Unauthorized returns or parcels sent to an incorrect destination may be delayed or may not be accepted.
05Items Not Eligible for Preference-Based Return
Certain products may not qualify for preference-based return because of health, safety, personalization, product-integrity, or similar considerations.
Examples may include, where offered:
- Customized or personalized products.
- Gift cards.
- Products clearly identified as final sale or non-returnable before purchase.
- Items materially altered, misused, or damaged after delivery for reasons unrelated to a product defect.
These limitations do not remove consumer rights that applicable law does not permit us to exclude.
06Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your order after delivery.
If a coffee tool, serving piece, storage accessory, or other item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant photographs or videos where appropriate.
Once the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution at no additional cost to the customer for an error attributable to us.
07Return Shipping Costs
Preference-based returns
Where the return results from a change of mind, personal preference, an incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.
Problems attributable to us
Where we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.
08Inspection & Refund Timing
After an approved return arrives at the designated return location, the product may be inspected to confirm that the applicable return conditions have been satisfied.
Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may need additional time to post the credit after the refund has been issued.
09Refund Method
Approved refunds are normally issued to the original payment method used for the order.
If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.
10Exchanges
Exchanges depend on current inventory and product availability.
If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired replacement product.
11Order Cancellation
Cancellation requests should be submitted as soon as possible after an order is placed.
We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started.
No cancellation fee is charged for an order that is successfully canceled before fulfillment.
12Return & Refund Support
For a return, exchange, cancellation, damaged-item, or refund question, please contact our customer support team. Include your order number where available.
Business Information
Official company, registration, website, and customer support information for LORQEVFT™.
Planning a return? Please contact customer support first. The registered business address above is not automatically the return warehouse address. Approved return instructions and the appropriate destination will be provided by our team.