LORQEVFT™ is owned and operated by Wuhan Yantongzhi Technology Co., Ltd. Our official online store is lorqevft.com.

LORQEVFT™ is an online store focused on thoughtfully selected coffee tools, ceramic serving pieces, coffee storage, countertop organizers, and serving accessories for everyday home use.

Our collection includes items such as creamers and sugar bowls, coffee bean canisters, milk pitchers, espresso knock boxes, paper filter holders, and coffee serving trays.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit for supported United States destinations is generally 10–15 business days after dispatch.

Actual delivery time may vary depending on the destination, carrier, weather, customs, or other logistics conditions.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The shipment origin may therefore differ from our registered business address.

Once an order has been dispatched and tracking becomes available, shipping or tracking information will normally be provided using the email address supplied during checkout.

Contact service@lorqevft.com with your order number.

We will review available shipment information and investigate with the relevant provider where appropriate.

Please make reasonable checks of the delivery area and mailbox, and ask household members, building reception, neighbors, or the carrier where appropriate.

If the parcel still cannot be located, contact service@lorqevft.com with your order number and the details of the issue.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our return policy and applicable eligibility requirements.

Email service@lorqevft.com with:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs or videos where relevant.

Please contact us before shipping merchandise back.

Please do not automatically send merchandise to our business registration address.

After your request is approved, customer support will provide the appropriate return warehouse address and return instructions.

Customers are generally responsible for shipping costs on preference-based returns.

If a confirmed problem is caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received and inspected, the eligible refund is initiated to the original payment method within 5–10 business days.

The payment provider may require additional time to post the credit.

Contact us as soon as possible at service@lorqevft.com .

We will make reasonable efforts to cancel an order before fulfillment begins, but cancellation cannot be guaranteed after processing or fulfillment has started.

Contact us promptly with your order number, a description of the issue, and relevant photographs or videos where appropriate.

This may include a damaged ceramic piece, a missing included accessory, or an item or finish that differs from what you ordered.

After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us, without additional costs to you caused by that error.